When logging into Sage Carbon Accounting, you may see the error message We could not complete that action or a blank page displaying Welcome to Sage Business Cloud. This usually means your access to Carbon Accounting has been removed.
Why this happens
Some possible causes of this error are
Issues with your user login session or browser
Your user account has been deleted
Your Carbon Accounting permissions were removed by an account administrator.
What you'll see
After logging in, if you no longer have access, you may see this error:
After trying to open Sage Carbon Accounting you may then see the following error:
You may see this error if your access to Sage Carbon Accounting has been removed, but you still have access to Sage Business Cloud Accounting or Payroll.
How to resolve this error
Some general troubleshooting steps to start with:
Refresh the page
If the error shows after performing a specific action, try logging out and back in, then retry that action.
Log into Sage Carbon Accounting using an incognito/private browsing window.
If you've tried these steps and still experience this error, it may be that your user account has been deleted, or your Carbon Accounting permissions were removed by an account administrator.
To regain access to Sage Carbon Accounting, contact an account administrator. They can manage user permissions. An account administrator would commonly be a finance manager, accountant or the first user who set up Sage Carbon Accounting.
Steps for account administrators
Log in to Sage Carbon Accounting.
Select your business name at the top of the page.
Click Manage users to update access.
Managing user access
You'll see a list of all users with access to your Sage products. From here, you can:
Add new users
Edit user permissions and product access
Remove users
If you need help with this process, please contact our support team.