Please note: This article relates to our legacy Sage Earth platform, and not the current Sage Earth Carbon Accounting platform.
Account enquiries
I have a question about my Legacy Sage Earth account
Please direct all questions relating to your legacy Sage Earth account to the in-app chatbot.
How do I update my login information?
If you wish to update your login information, please contact our team via the in-app chatbot.
How do I cancel my Legacy Sage Earth subscription?
If you wish to cancel your legacy Sage Earth subscription, please contact our team via the in-app chatbot.
Functionality
Does legacy Sage Earth support multiple logins per account?
Legacy Sage Earth only supports single user login. In cases where multiple stakeholders require access, some customers have set up their account using a shared email account (e.g. [email protected]).
Is it possible to upload my data into legacy Sage Earth in CSV or Excel format?
Data upload via CSV or Excel file isn't available within legacy Sage Earth.
Does legacy Sage Earth offer extractable reports?
Extractable reports are not a current functionality within Legacy Sage Earth. Instead, the platform provides a dashboard view of your business's footprint, broken down by 'scopes' (as defined by the Greenhouse Gas Protocol) and by top emitting activities.
General enquiries
What is Legacy Sage Earth?
Legacy Sage Earth is a cloud-based carbon accounting tool that syncs with your business’s accounting software (Sage Business Cloud, Xero or Quickbooks) to automatically measure your business’s emissions and generate a carbon footprint. Legacy Sage Earth is being deprecated as we move to our new platform, Sage Earth Carbon Accounting. At present, Sage Earth Carbon Accounting is only available for Sage Accounting users, with other accounting platforms (including Sage 50, Xero and Quickbooks) being integrated in the near future.
Is Legacy Sage Earth suitable for accountants?
Legacy Sage Earth is used by accountants, however, it isn't yet possible to access multiple client dashboards via one login. Instead, each client account currently requires a separate login. We believe accountants have a key role to play in supporting SMB clients to decarbonise, and an accountants' version of the platform is in development for Sage Earth Carbon Accounting.
Which countries does Legacy Sage Earth serve?
Legacy Sage Earth is currently only available to UK customers. This is because the platform uses a dataset managed by the UK Office for National Statistics and based on UK industry averages for its calculations.
Methodology
How does legacy Sage Earth work?
Legacy Sage Earth automates the process of calculating a business's emissions by ingesting data from your accounting software and matching transactions to emission factors to create a carbon footprint estimate. Users can further refine this estimate by manually inputting further information relating to their operations.
What methodology does legacy Sage Earth use in its calculations?
Legacy Sage Earth uses a hybrid combination of spend and activity-based data to calculate your business's footprint. Our methodology is underpinned by a dataset of UK industry average emissions factors (managed by the UK ONS) and is always compatible with the Greenhouse Gas Protocol - the globally agreed standard for measuring carbon emissions.
What data is legacy Sage Earth pulling from my accounting platform?
Legacy Sage Earth pulls details of your bank payments and paid invoices from your accounting software in order to generate a carbon footprint for your business. The platform also pulls data from your profit and loss report which is used to inform your carbon intensity factor.
What is legacy Sage Earth’s approach to Scope 3 emissions?
As scope 3 emissions typically make up the majority of a business's carbon footprint, our approach is to first allocate all of a business’s emissions to scope 3 by default and then subtract their scope 1 and 2 emissions from this. We believe this approach is best to ensure businesses are accountable for all their associated emissions by default.
Does legacy Sage Earth take into account renewable or ‘green’ energy tariffs?
Legacy Sage Earth uses a location-based method which doesn’t specifically look at renewable energy but instead looks at the grid mix at the time of purchase. Part of the challenge in accurately measuring renewable or ‘green’ energy is relying on energy suppliers to publish accurate and reliable data, which unfortunately isn't always the case. Renewable energy is something we're certainly looking to measure more accurately in the future, we're just exploring the best way to do this.
Why should I use Legacy Sage Earth and not commission a sustainability consultant?
Consultants can deliver excellent impact measurement and strategy, but often at a significant cost. Their manual approach is very thorough and involved, which often takes a large investment of time. This approach results in a one-off carbon footprint, rather than one that is updated in near-real time by a live accounting feed.
For this reason, a consultancy-led approach is not fit to meet the needs of the climate crisis at scale. SMBs make up over 90% of the businesses within the UK's private sector. Therefore, changes they make can have a significant impact on the UK's emissions. Legacy Sage Earth applies the latest technology to support businesses in raising awareness of their carbon footprint at a fraction of a consultant's cost and time.
Security
What personal information and/or company data does legacy Sage Earth collect and how is it processed?
As a Sage Group company, legacy Sage Earth adheres to Sage's Privacy Notice and observes all UK GDPR laws as set out by the UK Data Protection Act 2018. You can contact us on the in-app chatbot to request a copy of legacy Sage Earth's Terms of Service.
Set up and support
What support is available to legacy Sage Earth customers?
You can drop a message in the in-app chatbot, where your query will be picked up and actioned by a member of the legacy Sage Earth Customer Support team.
I'm trying to set up legacy Sage Earth, but it doesn't recognise my SIC code/my business doesn't have a SIC code.
During the set-up process, legacy Sage Earth asks for your SIC (Standard Industrial Categorisation) code to determine the industry your business operates in and inform your carbon footprint. Some businesses may not have a SIC code, in these instances (or where you don't know), select the best fit. A full list of SIC codes legacy Sage Earth uses can be found here.